Cancellation policy
Cancellation Before Dispatch
Would you like to cancel your order? Please contact us as soon as possible at support@spottle.net and include your order number.
As long as your order has not yet been dispatched or handed over to the shipping provider, we will try to cancel it for you.
Pre-orders can generally also be cancelled before dispatch.
Please note that we cannot guarantee cancellation once your order has already been processed for shipping or handed over to the shipping provider.
Orders That Have Already Been Dispatched
Once your order has been dispatched, it is generally no longer possible to operationally cancel the shipment.
For consumers, the statutory right of withdrawal remains unaffected. You may also exercise your right of withdrawal before you have received the goods.
Full information can be found here:
Alternatively, you can exercise your right of withdrawal using our online “Withdraw from Contract” function.
Personalised Products
For goods made according to your individual specifications or clearly personalised for you, the statutory right of withdrawal may be excluded.
Cancellation of such orders is only possible before we have started the individual production or customisation process, unless otherwise agreed in the relevant quotation or order confirmation.
If you have any questions, please contact us at support@spottle.net.